Privacy Policy — How 995be Handles Your Data

This Privacy Policy describes how 995be (referred to throughout this document as "995be", "we", "us", or "our") collects, processes, stores, and protects the personal data of individuals ("you", "your", "the player") who access or use the 995be online casino and sports betting platform available at https://995be.app.

This Privacy Policy applies to all personal data collected through the 995be website, any mobile-optimised version of the platform, and any communication between you and the 995be support team including live chat, email, and other channels. It applies to all players in Bangladesh and any other permitted jurisdictions who interact with the 995be platform.

By registering an account on the 995be platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any aspect of this Privacy Policy, you should not register an account or continue to use the platform.

995be reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players by email or by a prominent notice on the platform. The effective date at the top of this page will always reflect the most recent update. Continued use of the platform following any update constitutes your acceptance of the revised Privacy Policy.

995be collects personal data in several ways: directly from you when you register or interact with the platform, automatically as you use the platform, and from third-party payment providers as part of transaction processing. The categories of personal data we collect are set out in the table below.

995be does not knowingly collect personal data from individuals under the age of 18. If we become aware that a player under 18 has provided personal data, that account will be immediately suspended and the data deleted in accordance with our age verification policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where explicitly required for responsible gaming assessments at the player's own request.

995be processes your personal data on the following legal bases and for the following purposes:

995be uses cookies and similar tracking technologies (including web beacons and local storage objects) to operate the platform, maintain session continuity, and gather anonymised analytics data. The following categories of cookies are in use on the 995be platform:

• Strictly Necessary Cookies: These cookies are required for the platform to function. They maintain your login session, remember your account preferences, and enable secure payment flows. These cookies cannot be disabled without rendering the platform non-functional.
• Performance & Analytics Cookies: These cookies collect anonymised information about how players use the 995be platform — which pages are visited most frequently, how long sessions last, and where errors occur. This data helps us improve platform performance for all Bangladesh players. No personally identifiable information is collected by these cookies.
• Functional Cookies: These cookies allow the platform to remember your preferences such as language settings, preferred payment method, and recently played games, delivering a more personalised experience during your session.
• Marketing Cookies: With your consent, 995be may use cookies to deliver relevant promotional offers on the platform based on your gaming and betting activity. These cookies do not track you across third-party websites.

You can manage cookie preferences at any time through your browser settings. Note that disabling strictly necessary cookies will affect your ability to log in and use the platform. For detailed instructions on managing cookies in popular browsers (Chrome, Firefox, Safari, Edge), refer to your browser's Help documentation.

995be does not sell, rent, or trade your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for each specific purpose:

• Payment Processing Partners: When you make a deposit or request a withdrawal, relevant transaction data (account identifiers, amounts in BDT, timestamps) is shared with the applicable payment service provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard. These providers process your transaction under their own privacy terms and are bound by applicable financial regulations.
• Game Software Providers: When you play casino games or place sports bets, your player ID and game activity data are processed by the relevant game studio or data feed provider (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi). These providers receive only a pseudonymous player identifier and do not receive your full identity data.
• Identity Verification Services: During KYC verification, your identity documents and personal details may be processed by a third-party identity verification provider. These providers are contractually bound to process your data only for the purpose of identity verification and to delete it upon completion of the verification process.
• Legal & Regulatory Authorities: 995be will disclose personal data to law enforcement, regulatory bodies, or government agencies where required to do so by applicable law, court order, or in connection with an active investigation into fraud, money laundering, or other illegal activity.
• Business Transfers: In the event that 995be undergoes a merger, acquisition, or sale of all or part of its business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via the email address registered to your account.

All third-party service providers engaged by 995be who process personal data are required to implement appropriate data security measures and to process personal data only in accordance with our written instructions. 995be does not transfer personal data to countries that do not provide an adequate level of data protection without implementing appropriate safeguards.

995be retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to maintain your active account, and to comply with applicable legal retention obligations. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is either securely deleted from 995be systems or anonymised such that it can no longer be attributed to any identifiable individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

If you close your account and wish to exercise your right to deletion, please contact 995be support. We will action your request as soon as the mandatory legal retention period applicable to your data has elapsed. We will confirm the outcome of your deletion request in writing within 30 days.

As a player on the 995be platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact the 995be support team and we will respond within 30 days of receiving your request:

• Right of Access: You have the right to request a copy of all personal data that 995be holds about you, along with information about how it is being used and with whom it has been shared.
• Right to Rectification: If any of the personal data held about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account details directly through the account settings section of the platform.
• Right to Erasure: You have the right to request that 995be delete your personal data where it is no longer needed for the purpose for which it was collected, where you have withdrawn your consent, or where processing is unlawful. This right is subject to our legal retention obligations — data that must be retained by law cannot be deleted until the mandatory retention period has elapsed.
• Right to Restriction: You have the right to request that 995be restricts the processing of your personal data in certain circumstances, for example while we are verifying the accuracy of data you have contested.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to have that data transmitted to another data controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though 995be may be entitled to continue processing where it has compelling legitimate grounds to do so.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to your withdrawal.

995be takes the security of your personal data seriously and maintains a comprehensive set of technical and organisational security measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure.

• TLS/SSL Encryption: All data in transit between your device and the 995be platform is protected by Transport Layer Security (TLS) encryption. Our platform enforces HTTPS on all pages and connections.
• Password Hashing: Account passwords are never stored in plain text. They are processed through industry-standard one-way cryptographic hashing algorithms before being stored.
• Access Controls: Access to personal data within the 995be organisation is strictly limited to personnel who require it to perform their job functions. All internal access is logged and subject to regular audit review.
• Infrastructure Security: The 995be platform infrastructure is hosted on secure servers with firewall protection, intrusion detection systems, and regular vulnerability scanning. Physical access to server environments is restricted and monitored.
• Fraud Monitoring: 995be operates continuous automated monitoring for unusual account activity, login anomalies, and suspicious transaction patterns that may indicate fraudulent access or account takeover attempts.
• Staff Training: All 995be personnel with access to personal data receive regular training on data protection obligations and platform security procedures.

Despite these measures, no internet-based platform can guarantee absolute security against all threats. In the unlikely event of a personal data breach that is likely to result in a risk to your rights and freedoms, 995be will notify affected players without undue delay and in accordance with applicable data protection obligations. If you believe your account has been compromised, please contact 995be support immediately.